The designated meeting point for your airport transfer pick-up is the Java Coffee Shop at Brussels Airport. To locate the Java Coffee Shop, please follow these steps:

• After exiting your flight, go through passport control and head to the baggage claim area to collect your luggage.
• Once you have your luggage, follow the signs for ‘Arrivals’ or ‘Exit’ to reach the arrivals hall.
• In the arrivals hall, the Java Coffee Shop is centrally located, but slightly to the right. Look around or ask airport staff for assistance if needed.
• Proceed to the Java Coffee Shop, where your driver will be waiting for you with a sign displaying your name.

If you encounter any difficulties in finding the Java Coffee Shop or your driver, please contact our customer support team for assistance. For more details on this and other locations, please visit our Meeting Points page. We are committed to ensuring a smooth and hassle-free airport transfer experience for you.

At brusselsairport.taxi, we understand that punctuality and reliability are crucial for airport transfers. While we don’t currently offer real-time public driver location tracking, our system and dispatch team ensure precise coordination. Our experienced and professional drivers prioritize punctuality and are committed to arriving at your specified address promptly for pick-up. We kindly ask you to be ready at the scheduled time to ensure a smooth and stress-free journey to the airport. You can relax and trust in our timely service.

If you can’t find your driver, please don’t worry. First, please double-check the designated meeting point, which is the Java Coffee Shop in the arrivals hall. Your driver will be waiting there, holding a sign with your name on it. If you still cannot locate your driver after a few minutes, please contact our customer support team immediately at +32451011215 or via WhatsApp at +32451011215. They will assist you in getting in touch with the driver and provide further guidance if needed.

To change your booking, please contact us as soon as possible by phone at +32451011215, via WhatsApp at +32451011215, or by replying to your confirmation email (info@brusselsairport.taxi). Please provide your Last Name and Booking Reference ID, along with details of the changes you would like to make (e.g., new date, time, pickup address, number of passengers). We will do our best to accommodate your request, subject to availability. Please note that changes close to the pickup time may be subject to our terms and conditions.

Delayed Flight: No worries! We actively monitor flight schedules for all airport pickups. If your flight is delayed, we will automatically adjust your pickup time accordingly, and your driver will be there when you arrive. There are no extra charges for reasonable flight delays.

Canceled Flight: If your flight is canceled, please inform us as soon as possible by phone at +32451011215, via WhatsApp at +32451011215, or by email at info@brusselsairport.taxi. We can then discuss options for rescheduling or canceling your transfer according to our policy.

First, please check your spam or junk email folder, as confirmation emails can sometimes be filtered there. If you still cannot find it after a reasonable amount of time (e.g., 30 minutes after booking), please contact our customer support at +32451011215 or info@brusselsairport.taxi. We can verify your booking status and resend the confirmation if necessary.

Yes, if your group size changes, please inform us as soon as possible. We can then check the availability of a more suitable vehicle (e.g., a larger sedan or a minivan) for your new group size. Additional charges may apply if a larger vehicle category is required. It's always best to book for the correct number of passengers initially to ensure comfort and compliance.

Yes, you can cancel your booking. We offer free cancellation up to 24 hours before your scheduled pickup time. For cancellations made within 24 hours of the pickup time, a cancellation fee may apply. Please refer to our terms and conditions or contact us at info@brusselsairport.taxi for clarification.

Yes, the price quoted when you book your taxi to or from Brussels Airport is the final price you pay for the standard service booked. Our fares are all-inclusive of taxes and tolls for most standard routes. Any potential extra charges for significant waiting times beyond the free allowance or major deviations from the booked route would be communicated.

We offer flexible payment options for your convenience. You can securely pre-pay online with major debit and credit cards (Visa, MasterCard, American Express) when you book. Alternatively, you can choose to pay your driver directly in the vehicle using cash or a credit/debit card.

No, we do not typically charge extra if you choose to pay by debit or credit card directly to the driver in the vehicle for standard card transactions.

No, all our bookings are for private transfers. The vehicle you book for your journey to or from Brussels Airport will be exclusively for you and your group.

Yes, we can often accommodate special luggage. However, it is very important that you inform us at the time of booking about any oversized items, sports equipment, foldable wheelchairs, or an excessive number of bags. This allows us to ensure a suitably sized vehicle is dispatched. Additional charges may apply for very large items or if a larger vehicle category is required.

Absolutely. Your family's safety is important. We provide child seats (infant seats, toddler seats) and booster seats upon request for your taxi to or from Brussels Airport. Please make sure to specify the age or type of seat required in the comments section when booking so we can ensure availability.

We take your security very seriously. Our online booking platform uses SSL encryption (Secure Socket Layer) to protect all your personal and payment information during transmission. We partner with reputable payment gateways that adhere to strict security standards (PCI DSS compliance) for processing card payments.